Home Renovations -- Don’t Get Hustled!

Consumer Protection Ontario encourages homeowners to know their rights when starting renovations or repairs.



The first step to hiring competent home renovation contractors is asking the right questions.

As professional kitchen and bath designers for over 30 years, Monarch is proud of the solid reputation we’ve built throughout Durham Region, the GTA and beyond. Here, we answer Consumer Protection Ontario’s recommended questions for contractors:

Can I get references from people who have had a similar work done in their homes?
Absolutely! We are happy to provide you with references for jobs larger, smaller and similar to the project you are planning.

Will my estimate be included as part of my contract?
Yes, our contract will include your estimate, as well as a detailed description of all the work that will be done in your home.

Will you get any building permits on my behalf? Can you say so in my contract?
We will provide you with all of the necessary documentation and engineered drawings required for you to obtain your building permit. With the proper documentation, you will find obtaining your building permit a fast and easy process. We will gladly describe this within your written contract.

How will we handle any disagreements or disputes? Can you include that in the contract?We seldom have disagreements and disputes because Neil Samson, president and owner of Monarch, works closely with all of our clients to ensure they are well informed during every step of the renovation process and as happy as can be. Any disagreements or disputes will be resolved to your complete satisfaction. Our commitment to your complete satisfaction will be included in your written contract.

If I cancel my contract after the work is started, will I have to pay for any work or materials?
Yes, you will have to pay for any work and materials that have been custom ordered for you and work that has been completed to date. However, we endeavor to never put you in that position. We can say with pride that in our 33-year history, a client has never canceled a project while work has been underway.

More than just kitchen and bath design.
Monarch provides renovation services for every room in your home. We offer cutting-edge design services; licensed, bonded and insured trades; complete project management; and use only high-quality materials and finishes. That, combined with our commitment to your satisfaction, ensures you a seamless project. Visit our showroom or call 905-686-2001 to speak to a member of our design team.